Privacy Policy
Effective Date: January 26, 2026
Hometown Hardware (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or communicate with us by phone or text message.
Information We Collect
We collect personal information only when you voluntarily provide it to us, including:
Name
Phone number
Email address
Message content submitted through our contact forms, phone calls, or text messages
We may also collect limited, non-identifying information automatically, such as:
Browser type
Device type
Pages visited on our website
This information is used only to improve our website and understand how visitors use it.
How We Use Your Information
We use the information you provide to:
Respond to inquiries and messages
Return phone calls or emails you request
Provide customer support
Send order updates, service notifications, or relevant communications
Improve our website and services
We do not sell, rent, or trade your personal information.
SMS Opt-In & Messaging
By providing your mobile phone number and opting in through our website, contact forms, or other communication channels, you consent to receive SMS (text) messages from Hometown Hardware. These messages may include:
Customer service responses
Order or service updates
Appointment or service reminders
Important store or service notifications
Promotional messages (only if you have opted in)
Message frequency may vary.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the information below.
Mobile Information Sharing
We do not share, sell, or rent mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information is used solely for communication related to our services and customer support.
Phone Calls & Messages
If you call, text, or submit a contact form, your information is used only to communicate with you regarding your request. Phone calls and messages may be routed or stored through our communication systems for operational and customer support purposes.
Cookies & Analytics
Our website may use basic cookies or analytics tools to help us understand website traffic and usage patterns. These tools do not personally identify you.
You can disable cookies through your browser settings if you prefer.
Sharing of Information
We do not share your personal information with third parties except:
When required by law
When necessary to operate our website or communication systems (such as email, SMS, or phone service providers)
Any service providers we use are required to protect your information and use it only for providing services to us.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or mobile networks is 100% secure.
Your Rights & Choices
You may:
Request access to or correction of your personal information
Ask us to stop contacting you at any time
Opt out of SMS messages by replying STOP
Children’s Privacy
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Hometown Hardware
219 TN-346
Rogersville, TN 37857
📞 423-564-1760