Terms of Service

Last updated: February 1, 2026

By accessing or using the Hometown Hardware website, services, or communication systems (including SMS/text messaging), you agree to the following Terms of Service. If you do not agree, please do not use our services.

1. Services Provided

Hometown Hardware provides hardware retail products, customer support, order assistance, and related communications via in-store, online, phone, email, and SMS messaging.

2. SMS Messaging Terms & Conditions

By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from Hometown Hardware, which may include:

Order confirmations and updates

Appointment or service reminders

Customer service responses

Store notifications or important service announcements

Promotional or marketing messages (if opted in)

Message frequency may vary.

3. Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS messages from us unless you re-enroll. For help, reply HELP or contact us using the information below.

4. Message & Data Rates Disclosure

Standard message and data rates may apply depending on your mobile carrier and plan. Hometown Hardware is not responsible for any charges incurred by your carrier.

5. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and network conditions.

6. Customer Support Contact

For questions, support, or assistance, you may contact us using the following:

Hometown Hardware
📍 219 TN-346, Rogersville, TN 37857
📞 Phone: 423-564-9080
📧 Email: [email protected]

7. Age Restriction (18+)

You must be at least 18 years of age to use our website, services, or opt in to SMS communications.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information:

👉 https://www.hometownhardwaretn.com/privacy

9. Limitation of Liability

Hometown Hardware is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, products, or communications.

10. Changes to These Terms

We may update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.